0

User Tests

0%

Adoption

0

Markets

Results

(Dummy text) The project resulted in a user-centered product that increased user engagement by 30%. Feedback highlighted improved usability and satisfaction. All stakeholder objectives were met while delivering the product on schedule.

Client

Nestlé Nespresso

Project Type

E-Commerce

Realised

Sep 2023 - Mar 2024

Transforming Nespresso’s platform into an experience.

As part of Nespresso’s Product Catalog team, I helped reimagine how users explore and purchase coffee machines across global e-commerce markets.
Our mission was clear: elevate the product experience while boosting conversion.

We focused on the Machine Product Detail Page (PDP) — one of the most commercially critical screens in the purchase journey — aiming to solve existing user pain points and drive business metrics

My role

Product Design Lead – part of a cross-functional Agile squad (Design, UX Research, Content, Product, and Tech). I shaped the design direction, facilitated discovery, led user testing, and collaborated with markets and global stakeholders from ideation to launch, to help delivering a digital transformation of Nespresso B2C in its entirety.

Take aways

Working on this large digital transformation taught me how complex change can be within large organisations. It challenged existing ways of working and required strong collaboration across teams to keep progress moving forward.

0
0

User Tests

0%
0%

Adoption

0
0

Markets

Results

(Dummy text) The project resulted in a user-centered product that increased user engagement by 30%. Feedback highlighted improved usability and satisfaction. All stakeholder objectives were met while delivering the product on schedule.

0

User Tests

0%

Objectives
Met

0

Markets

Results

(Dummy text) The project resulted in a user-centered product that increased user engagement by 30%. Feedback highlighted improved usability and satisfaction. All stakeholder objectives were met while delivering the product on schedule.

What customers say

Phase 1: Research & Discovery

Phase 1: Research & Discovery

In this phase, we conducted stakeholder interviews, user research, and analyzed competitors to deeply understand user needs and market gaps. The insights gathered were foundational for defining opportunities and design goals.

Sam Land

"In this phase, we conducted stakeholder interviews, user research, and analyzed competitors to deeply understand user needs and market gaps. The insights gathered were foundational for defining opportunities and design goals."

Sam Land

"In this phase, we conducted stakeholder interviews, user research, and analyzed competitors to deeply understand user needs and market gaps. The insights gathered were foundational for defining opportunities and design goals."

Sam Land

"In this phase, we conducted stakeholder interviews, user research, and analyzed competitors to deeply understand user needs and market gaps. The insights gathered were foundational for defining opportunities and design goals."

Ideation workshops.

Our collaborative workshops mapped bold ideas to clear design outcomes, supported by sketches and synth boards.

User research.

We conducted interviews and usability tests to focus design on real-world needs and challenges.

Rapid prototyping.

Interactive prototypes allowed us to iterate on user flows rapidly, driving design clarity.

Phase 1: Research & Discovery

In this phase, we conducted stakeholder interviews, user research, and analyzed competitors to deeply understand user needs and market gaps. The insights gathered were foundational for defining opportunities and design goals.

Phase 2: Ideation & Concept

We translated our research findings into actionable concepts by creating personas and experience maps. The team held rapid brainstorming sessions and developed multiple initial sketches and wireframes for review.

Phase 3: Design & Prototyping

During this phase, wireframes were turned into high-fidelity UI designs. Interactive prototypes were developed to test user flows and iterate on key screens based on usability testing feedback.

Challenges

One major challenge was balancing user needs with technical constraints and tight deadlines. To overcome this, we prioritized features, collaborated closely with developers, and adopted agile sprints to deliver incremental results while maintaining quality.

Learnings

Clear communication within cross-functional teams was critical for success. Early and frequent user testing helped uncover issues quickly, ensuring the final design resonated with users and business needs alike.

Selected Works

Selected Works

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Navigation

Navigation

Details Page

Details Page

B&Q Search

B&Q Search

Refined PDP

Refined PDP

Tesco VR

Tesco VR

Teamed up with SnapEdit to develop a cutting-edge editing workflow poised for scalable growth and market leadership.

Client

Nestlé Nespresso

Project Type

E-Commerce

Realised

Sep 2023 - Mar 2024

Transforming Nespresso’s platform into an experience.

As part of Nespresso’s Product Catalog team, I helped reimagine how users explore and purchase coffee machines across global e-commerce markets.
Our mission was clear: elevate the product experience while boosting conversion.

We focused on the Machine Product Detail Page (PDP) — one of the most commercially critical screens in the purchase journey — aiming to solve existing user pain points and drive business metrics

My role

Product Design Lead – part of a cross-functional Agile squad (Design, UX Research, Content, Product, and Tech). I shaped the design direction, facilitated discovery, led user testing, and collaborated with markets and global stakeholders from ideation to launch, to help delivering a digital transformation of Nespresso B2C in its entirety.

Take aways

Working on this large digital transformation taught me how complex change can be within large organisations. It challenged existing ways of working and required strong collaboration across teams to keep progress moving forward.